Revision date: 21/04/2011
All services provided by DSM Design / S.C.Hosting (“DSM Design / S.C.Hosting”) maybe used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless DSM Design / S.C.Hosting from any claims resulting from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content that may be damaging to DSM Design / S.C.Hosting’ servers, or any other server on the Internet. Links to such materials are also prohibited.
NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A £50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, DSM Design / S.C.Hosting WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill £1.00 for each gig of traffic exceeded. This amount is not prorated, meaning that 1 mb – 1 gig will be treated and billed as the same.
We currently do not allow IRC or IRC bots to be operated on our servers.
Any attempt to undermine or cause harm to a server or customer of DSM Design / S.C.Hosting is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks, distributive hosting sites and dedicated servers of DSM Design / S.C.Hosting must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
By the Account Activation Date of each month, DSM Design / S.C.Hosting shall either:
(1) debit the client’s credit card / paypal account (when such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to DSM Design / S.C.Hosting by no later than the specified payment due date. DSM Design / S.C.Hosting shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
Certain services carry a setup fee charged by DSM Design / S.C.Hosting to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to DSM Design / S.C.Hosting and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
We offer a 30 day Money back guarantee.
The free .co.uk domain registration fee we incur on each domain name is £10.00+VAT. This means that all refunds are subject to a £10.00+VAT registration fee charge. However, this does mean that you own your domain name afterward.
The only way to cancel and to claim your refund is by emailing: email@example.com
The following items are not refundable:
We reserve the right to cancel your account within 72 hours notice if an event should occur in which evidence exists that a customer was rude or vulgar in communications with our staff.
Refunds: If client has retained the services for one year and has pre-paid DSM Design / S.C.Hosting for such services, refunds will be issued for any unused full month of the services, upon client’s request. Therefore, if client’s account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.
Any account deactivated due to non-payment will require a cleared full-payment prior to reactivation.
We DO NOT refund partial monthly fees to accounts. We require 30 days
notice for a cancellation.
We reserve the right to refuse, cancel or suspend service, at our sole
When taking advantage of a ‘free domain’ with every hosting plan, you acknowledge that the domain will remain the property of DSM Design / S.C.Hosting. If the associated hosting account is cancelled, terminated, suspended or renamed to another domain and you wish to keep/use this domain by either changing the name servers, pointing the domain to another hosting provider, transferring the domain to another hosting provider then a release fee of may be charged. You agree that the domain included with your hosting is built into the price of your hosting account and the price of that needs to be re-couped when possible.
DSM Design / S.C.Hosting does all it can to ensure domains are renewed in a timely manner, particularly free domains supplied with hosting accounts. However it is the customer’s responsibility to make sure that their domain is renewed on time, even if it is a free domain supplied with a hosting account. When a domain goes out of registration for more than 30 days a redemption fee is put upon the domain by our registrar ENOM (not us). The domain will already have been out of use for a 30 day period by the time this happens, if the domain stops working suddenly it is the customer’s responsibility to contact us within 30 days of it stopping working, at which point we will renew it for free. For domains that are left past 30 days and have had the redemption fee added by our domain registrar, DSM Design / S.C.Hosting unfortunately cannot be held responsible to pay the redemption fee, the customer must pay this if they want their domain renewed for a further year.
DSM Design / S.C.Hosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from DSM Design / S.C.Hosting
‘ servers going off-line or being unavailable for any reason whatsoever. Furthermore, DSM Design / S.C.Hosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of DSM Design / S.C.Hosting ‘ servers. All damages shall be limited to the immediate termination of service.
DSM Design Design Ltd. operate a non-disclosure policy. As such DSM Design Design Ltd. will not divulge or discuss with any other persons, ideas and/or concepts that a potential and/or exisiting customer discusses/provides specifications of to DSM Design Design Ltd.
Violations of these Acceptable Use Policies should be referred to firstname.lastname@example.org. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
DSM Design / S.C.Hosting cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by DSM Design / S.C.Hosting are resold. Thus, certain equipment, routing, software and programming used by DSM Design / S.C.Hosting are not directly owned or written by DSM Design / S.C.Hosting. Moreover, DSM Design / S.C.Hosting holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as DSM Design / S.C.Hosting sees fit.
By activating your account with DSM Design / S.C.Hosting, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
When you first sign up, your account will be enabled with autorenew. This mean that when your renewal date arrives, your hosting plan and domain will be renewed automatically. If you have an online payment method , credit or debit card filed with us it will be debited automatically. If you wish to not have this happen, and you would not like to renew your account you must cancel 14 days prior to your renewal date. If you have any questions as to when your renewal date is, contact us by opening a ticket at http://support.dsmdesign.co.uk/ or using the Contact form on the ‘Contact us’ page.
If you fail to cancel 14 days prior to renewal, your account will be renewed for a new term, so please make sure you contact us.
If more than 7 days pass from the date for yearly accounts and 1 day for monthly accounts which an invoice for the services are due and we haven’t received payment in full, we will suspend your account, which means your data files and website will become inaccessible.
We will not temporarily make your files accessible to you if your account is suspended and not up-to-date.
If 30 days pass from the invoice due date, we will terminate your account and delete all data you have uploaded to our servers. In other words, after 30 days of non-payment we’ll delete your hosting account and you waive all rights to your data being retained.
If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
DSM Design / S.C.Hosting guarantees at least 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
DSM Design / S.C.Hosting reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.