Support packages from DSM

Details on what the support packages offer and how they help you

DSM Support site to keep clients informed

Do I need support for my website?

Our hosting packages provide a high level of technology behind your website which is designed to get the initial setup correct. DSM’s range of support packages offer a variety of different monthly support hours and response times to suit your business and are designed to ensure that your website is always up-to-date and running smoothly. Site wide features such as the Content Management System and plugins will be monitored and updated as required.  Support packages also cover a number of additional services as-and-when required including minor content and style changes, remote training and troubleshooting for you and your staff.

What if my site is not kept up to date?

With hosting alone incremental backups are only stored for up to 5 days (database for up to a month), therefore if website problems such as viruses are not identified quickly these may also become corrupted. In some worst-case scenarios this can lead to sites being unavailable for a period of time whilst repair work is undertaken. All websites, and particularly open source systems like WordPress require a degree of ongoing maintenance, without which they may be more prone to spam and criminal attacks. Hosting alone covers specific support from DSM and our partners for high end server infrastructure, firewalls and revision controlled files.

WordPress CMS software
Magento E-commerce CMS software
Expression Engine CMS software logo
Microsoft SharePoint CMS software logo

Included

These are the primary areas we cover

We respond to all issues within 48 hours (time dependent of support level).

The CMS software is monitored every week for updates and implemented when available

All plugins are monitored every month and updated

Changes are made to the security if we are advised to by the security companies

Content changes if required

Minor style changes if required

Additional remote training and support

IP lock out monitor (This prevents whole IP Ranges or countries from accessing your website and is used to minimise spam and virus attacks)

Cost

You choose what you require

Basic Support

10 annual support hours

Maximum of 16 work hours response

£540.00

(£45.00 per month)

£720.00

(£60.00 per month)

for Magento, Expression Engine and SharePoint sites

Standard Support

20 annual support hours

Maximum of 12 work hours response

£1020.00

(£85.00 per month)

£1440.00

(£120.00 per month)

for Magento, Expression Engine and SharePoint sites

Enhance Support

30 annual support hours

36 annual support hours

Maximum of 8 work hours response

£1440.00

(£120.00 per month)

£2160.00

(£180.00 per month)

for Magento, Expression Engine and SharePoint sites

WordPress CMS Software for full control

Where do you spend the time?

Because you buy a bank of time we have shown to the right an idea of time required for different tasks so you can decide how you want your time used. WordPress sites do have a greater requirement of time.

WordPress Enhance Magento Expresion Engine SharePoint
The CMS core software is monitored every week for updates and implemented when available 3.0 1.0 24.0 12.0
All plugins are monitored every week and updated (time per plugin) 1.5 0 1.0 0.5
Changes are made to the security if we are advised to by the security companies. 12.0 4.0 6.0 3.0
Content changes if required. 6.0 – 18.00 6.0 – 18.00 6.0 – 18.00 6.0 – 18.00 6.0 – 18.00
Minor style changes if required. 2.0 – 6.0 2.0 – 6.0 2.0 – 6.0 2.0 – 6.0 2.0 – 6.0
Additional remote training and support 18.0 – 36.0 6.0 – 12.0 18.0 – 36.0 6.0 – 12.0 12.0 – 24.0
IP Lock out monitoring 24

Time is calculated on an annual basis

Additional options

WordPress Enhance Magento Expresion Engine SharePoint
Software Firewall and 6 hour monitoring for Malware and hacks, also includes SSL £20.00
Incapula Pro which adds a Software web application firewall to the web site by using its domain. This acts as a bouncer preventing anything unpleasant from ever reaching the server. It also adds CDN (Content Delivery Network) which caches a large amount of content from web site on several locations around the world so that the site can serve the pages faster. £45.00
plus one off setup £45.00
£45.00
plus one off setup £45.00
£45.00
plus one off setup £45.00
£45.00
plus one off setup £45.00
Secure Socket Licence (SSL) – Minimum of two years £6.00 £6.00 £6.00 £6.00

Costs are monthly

Our services

Providing solutions for clients, beyond expectations.

Website Build - DSM Design

Web Design and Build

Core to getting websites to work and give you results

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SEO

Gain new customers by ranking high in Google search

Pay Per Click - DSM Design

Pay Per Click Ads

Targeted Google Ads for quick results

Email Marketing Services - DSM Design

Email Marketing

Getting your message out and driving sales

Graphic Design - DSM Design

Graphic Design

Don't underestimate branding and offline material

Motion Graphics Services - DSM Design

Motion Graphics

Impactful technique for getting across messages

T: +44 (0)345 500 4600

DSM, 262 Ringwood Road,
Poole, Dorset BH14 0RS  UK

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