Terms & Conditions

These are the trading terms and conditions of DSM Design.

Please read these terms carefully as these trading terms form part of the legal agreement between DSM Design and the Client.

  1. Introduction and Definitions
    1. These are the business terms of trade (‘Terms’) of DSM Design Ltd. In these Terms, please note the following definitions:
      ‘DSM Design, ‘DSM’, ‘we’, ‘us’ or ‘our’ means DSM Design Ltd;

      1. ‘Client’, ‘you’ or ‘yours’ means the person, company or firm identified as such in any documentation, to whom services are supplied, or for whom work is undertaken, by us;
      2. ‘Content’ means any original written copy (text), image, photograph, print, artwork, video tape, DVD/CD, software, data, file (electronic or hard copy), information or similar provided to DSM Design  by the Client as part of services rendered;
      3. ‘Service’ means any design service, marketing service, management service or other professional service provided by DSM Design ;
      4. ‘Contract’ means your purchase order for services and our acceptance of it; or your acceptance of a quotation for services;
      5. ‘Project Fee’ means the agreed value to be paid for goods and services upon completion of the project.
    2. We reserve the right to change these terms at any time without notice.
  2. Orders and Payment Terms
    1. All orders for services placed with DSM Design are subject to our acceptance.
    2. We offer a free initial consultation to all prospective clients. This may be over the phone, in person, or by email. After initial consultation with the Client, we shall draw up a Project Brief and a Proposal for the Client, outlining the Project Scope and Project Fee. The Client must check each of these thoroughly before proceeding with an order. No project shall be commenced without the agreement and signature of both Client and DSM Design to the Project Brief.
    3. A commitment fee of 25% of the total Project Fee is required before work commences on all new clients. This payment covers the cost of allocating our time, management, resources and expertise to the Client. This fee is non-refundable. The remaining 75% (100% with existing clients) is spilt into three equal parts of 25% that will be invoiced on completion of certain stages (Sign off of Design, Beta Site & Project Completion). If the project is to be deployed on servers not owned by DSM the project must be paid in full before final deployment.
  3. About our Design Fees
    1. Our design fees quoted are based on the following standard service provision: holding initial consultation with the Client, drawing up the Project Brief, liaising with the Client to confirm content, production of design concepts and layouts (comps), standard design revisions, then production of final design in a suitable format. The following are additional services over-and-above the standard design service, and therefore extra fees shall apply for:
      1. Printing or production or manufacturing costs
      2. Provision of content
      3. Copywriting, researching or collating content from external sources, rewriting or optimising an existing source of content
      4. Copywriting, generation of original strap lines or marketing slogans
      5. Photography, stock photography or permission to use our own stock photography
      6. Illustration and artwork, diagrams, graphs and charts
      7. Domain name registration
      8. Programming
      9. Postage and shipping
    2. All prices include production of concepts and ideas (comps) and 2 sets of revisions before approval and final design. Any further consultations or revisions after this will be charged at an hourly rate.
    3. Where DSM Design is required to get quotes for print or production on behalf of the Client, then a Print Management Fee will be included in the total Project Fee.
    4. DSM Design  will remain the copyright owner of all work produced for the Client, and only when payment for the work has been settled in full shall the Client have full ownership or licence to use on the work.
  4. Overdue/Late Payment
    1. In the event of any payment being outstanding for more than 14 days after becoming due, DSM Design reserves the right to charge interest on the outstanding balance as stated in the Late Payment of Commercial Debts (Interest) Act 1998 at a rate of 8% plus the Base Rate of interest as set by The Bank of England for the specified 6 month period in which the late payment falls.
    2. DSM Design reserves the right to charge any recoverable statutory compensation for late payment to which we may be entitled, as stated by law.
  5. Rates and Quotations
    1. Rates charged to the Client for services will be those stated in the estimate or quotation issued by DSM Design  to the Client, or as agreed in writing between DSM Design  and the Client. Estimates and quotations are based on the current cost of production and are subject to amendment by us.
    2. Quotations are normally valid for 30 days from date of issue, after which DSM Design reserves the right to issue a revised quotation, to reflect any fluctuation in costs of materials and labour.
  6. Preliminary Work
    1. Where the Client’s Content requires preliminary work, such as amendment or preparation before the service may be carried out, DSM Design reserves the right to charge for any such work, to cover the cost of additional materials and time supplied.
    2. Any experimental preliminary work carried out at the request of the Client, regardless of whether it is followed through to project completion or not, is chargeable.
  7. Deadlines and Priority Jobs
    1. DSM Design does not guarantee to fulfil a project by any particular deadline, unless specifically mentioned in the Project Scope or contract.
    2. DSM Design  reserves the right to charge a supplementary fee for any ‘priority job’ which requires a deadline to be met at short notice, where other work or projects may have to be rearranged or postponed in order to meet these deadlines imposed by the Client.
  8. Cancellation Fees
    1. If a Client wishes to terminate the contract at any stage, a cancellation fee will apply and the Client shall forfeit any previous payments. In such an event, the Client shall hold no legal rights to preliminary work produced.
  9. Confidentiality
    1. DSM Design endeavours to treat all Client content confidentially, and shall take all reasonable steps to ensure that such information is disclosed only to employees of DSM Design requiring access to such information to render the services or manufacture the product required by the Client. Nothing herein shall limit DSM Design’s right to use or disclose information that: (a) Becomes available to the public without fault of DSM Design; (b) Is lawfully required by DSM Design from a third party;  (c) Is in the possession of DSM Design  at the time of disclosure by the Client; (d) Is developed by or on behalf of DSM Design  by persons who have not received the Client’s confidential information.
  10. Delivery of Goods and Services
    1. Services rendered by DSM Design shall normally be delivered to the Client in electronic format. Final designs and files shall normally be issued in a ‘flattened’ format.
    2. Where the Client requests a hard copy, or hard copy proofs, then these, plus any applicable delivery costs, may be charged to the Client.
  11. Submittal of Content
    1. The Client accepts responsibility for the delivery of content or source materials to, and retrieval from, DSM Design
    2. The Client is advised to insure fully his content against all risks including loss or damage or any possible consequential loss, as such cover is not provided by DSM Design. DSM Design shall take all reasonable care in handling, processing and storing the Client’s content. However, in submitting content to DSM Design , they accept they do so entirely at their own risk.
    3. DSM Design ‘s charges are not proportionate to the value of any such content provided by the Client and therefore DSM Design  shall not incur any liability to the Client in event of loss, damage or expense resulting from error, neglect or omission on the part of DSM Design .
    4. The Client undertakes to send all content required for the project in a suitable electronic format.
    5. The Client must check and approve all content prior to submittal to DSM Design, for error, factual or otherwise, consistency, style, legibility, grammar and spelling. While DSM Design endeavours to check all content for spelling mistakes and typographical errors, DSM Design cannot be held responsible for the content if this does not form a specific outcome of the Project Brief. For projects going to print, DSM Design shall send a final proof of the design to the Client beforehand which the Client must check and approve. After sign-off by the Client, DSM Design shall not be held responsible for any errors in the final print or production.
    6. Should the Client not have suitable content prior to the start of the project, DSM Design may propose that the Client upgrade to use one of our copywriting services in order to generate and/or optimise the content for print or web. The Client understands that any such copywriting service is an additional service and shall be charged for separately.
  12. Quality of Work
    1. The Client accepts that the quality of any work completed for the Client is significantly dependent upon: (i) the quality of the Client’s source content; and (ii) the degree of co-operation between the Client and DSM Design in reaching a suitable and desired outcome. Therefore while DSM Design  endeavours to achieve the highest possible standard of final output for the Client, the output is ultimately subject to the quality of the Client’s content and degree of co-operation with DSM Design  with respect to design/management services rendered, and as such DSM Design  does not guarantee to produce any particular standard.
  13. Copyright and Licence Permissions     Contracts are accepted on the express condition that the Client has obtained the appropriate copyright and licence permissions from the copyright/licence holder to use any content which is sent to DSM Design as part of the services provided to the Client.
    1. The Client shall indemnify DSM Design  against any loss, damage, costs or expenses suffered or incurred by DSM Design  as a result of any claim for infringement of copyright law or defamation in respect of any of the Client’s content.
    2. Where copyright licence permissions are procured by DSM Design on behalf of the Client from a third party copyright holder in order to render services for the Client (for example, in the use of stock photography), both DSM Design  and the Client shall be bound by the licence permissions terms of the third party, and the copyright will remain with the holder under their terms.
  14. Inappropriate Content
    1. The Client shall ensure that any source material or content to be included in a design project with the intention of publishing it to print or web format does not infringe any applicable laws, regulations or third party rights (including material which is obscene, indecent, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred, menacing, blasphemous or in breach of any third party Intellectual Property Rights) (Inappropriate Content).
    2. The Client shall indemnify DSM Design against all damages, losses and expenses arising as a result of any action or claim that the Client’s content constitutes Inappropriate Content.
  15. and Usage Rights
    1. DSM Design retains certain rights to all of our design work. The Client shall hold the ownership rights to the final design once approved and all payment settled.
    2. DSM Design maintains the ownership rights to marketing concepts and ideas generated as part of the project. The Client shall not hold any right to the use of these ideas, except as specified in the project scope and/or agreement between the Client and DSM Design at the outset.
  16. Retention of Title
    1. Title to all work shall remain vested in DSM Design until all debts due to DSM Design by the Client have been discharged in full. The title to all work shall remain vested in DSM Design while any unpaid debts, disputed or otherwise, remain outstanding.
    2. In the case of disputed debts, they shall be deemed to be outstanding until extra judicial agreement or the issue of a court judgment to the contrary.
    3. Where goods or services have been delivered to the Client, as long as the title remains vested in DSM Design, DSM Design shall have the right to recover any such goods or services at any time.
    4. The Client undertakes that it will exercise its best endeavours to cooperate with the exercise of DSM Design ’s said right to reclaim and recover its goods and services.
  17. Force Majeure
    1. DSM Design will not be responsible for failure to fulfil its obligations under any contract if such failures are caused by circumstances beyond reasonable control of DSM Design, or any of its suppliers or contractors. Such circumstances include (but are not limited to): acts of God, unavailability of materials, equipment failures, strikes, industrial disputes or other labour disturbances.
  18. General
    1. If the Client is more than one person, their obligations shall be joint and several.
    2. Any notice from DSM Design shall be in writing and sent to the principal place of business of the Client or party concerned or other such address as notified for the purpose.
    3. It shall be the responsibility of the Client to inform DSM Design of any change of address or contact details in a timely manner. These terms are part of the legal agreement between DSM Design and the Client and form part of the contract. These terms are governed by UK law. Claims against DSM Design shall be brought solely in the UK Courts. Claims against the Client may be brought in the UK Courts or those of any territory where the Client may be resident at the time. These terms shall not be modified, qualified or nullified in any way unless specifically and expressly agreed by DSM Design in writing when accepting a contract.
    4. Each of these paragraphs and sub-paragraphs in these terms are separate from each other. If we are unable to enforce any one paragraph or sub-paragraph in these terms, then our right to enforce any other paragraph or sub-paragraph will not be affected.

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DSM, 262 Ringwood Road,
Poole, Dorset BH14 0RS  UK

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